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Q: Cannot add emergency contact iOS 8 medical ID

At the edit screen when I attempt to add emergency contact, it searches contacts, then gives me no option for selecting the contact as emergency contact. Anyone having this issue and how do I add the contact. This is potentially a very valuable feature, but I can't use it

iPhone 4S, iOS 7.1

Posted on Sep 23, 2014 3:07 PM

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Q: Cannot add emergency contact iOS 8 medical ID

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  • by OValenz,Helpful

    OValenz OValenz Jun 7, 2015 7:14 PM in response to LMCSR
    Level 1 (5 points)
    Jun 7, 2015 7:14 PM in response to LMCSR

    There seems to be a bug that won't allow you to add emergency contacts when you do it through your own contact page.

    If you do it though the Health app, you can add the emergency contact with no problem.

  • by Webb Sussman,

    Webb Sussman Webb Sussman Jul 30, 2015 2:41 PM in response to OValenz
    Level 1 (5 points)
    Jul 30, 2015 2:41 PM in response to OValenz

    Please provide some additional detail; if you attempt to add the contact through the Health.app, it takes you to the contact book on the phone and you still have no way to add the contact.  This is a bug. 

  • by Renrag_760,

    Renrag_760 Renrag_760 Aug 20, 2015 10:01 AM in response to Webb Sussman
    Level 1 (0 points)
    Aug 20, 2015 10:01 AM in response to Webb Sussman

    It worked for me.  I went to the Health app and tapped the Medical ID tab, then edit at the top right.  Then I was able to add my wife as my emergency contact.

     

    I certainly hope nobody ever needs to use it...

  • by murrayn,

    murrayn murrayn Sep 7, 2015 12:11 AM in response to OValenz
    Level 1 (0 points)
    Sep 7, 2015 12:11 AM in response to OValenz

    Curiously my wife, running the same iOS version and patch number on iPhone 5 was able to update all details via the Contacts page.  On my iPhone 6 I could not add emergency contacts but could add blood group and a photo.  The only way I could add contact numbers was via the health app for which I have no other use whatever. 

  • by Nickfromaffton,

    Nickfromaffton Nickfromaffton Sep 11, 2015 8:57 AM in response to LMCSR
    Level 1 (0 points)
    Sep 11, 2015 8:57 AM in response to LMCSR

    The problem I am experiencing is the Health App will allow only certain Emergency Contacts to be added from my Contacts list. I can add my wife but not my son's contact.  On my wife's phone I can add my son but not me.  Is there a standard or format that the contact information must be in before the Medical ID will accept it in the Health App?

     

    Using iphone 6 64GB

  • by psiddy,

    psiddy psiddy Sep 16, 2015 2:05 PM in response to LMCSR
    Level 1 (0 points)
    Sep 16, 2015 2:05 PM in response to LMCSR

    I, too, have the EXACT same problem as you. Just had my 6 Plus 64GB swapped out for a new phone two days ago and the new phone won't allow me to enter 'Emergency Contact.' My previous 6 Plus allowed me to do so with no problems.

     

    Others in this thread said "go to the Health App" to enter the contact. That's what I've been doing! Where else could one enter it?

     

    C'mon Apple, help us out here with this important feature!!

  • by elyseward559,

    elyseward559 elyseward559 Sep 26, 2015 6:31 PM in response to LMCSR
    Level 1 (0 points)
    Sep 26, 2015 6:31 PM in response to LMCSR

    I am having the exact same issue!! It will let me add my dad as an emergency contact but not my mom. I have tried through the Health app and my contact page. So frustrating!! Apple please fix!!

  • by cprovost59,

    cprovost59 cprovost59 Sep 28, 2015 7:35 AM in response to Nickfromaffton
    Level 1 (0 points)
    Sep 28, 2015 7:35 AM in response to Nickfromaffton

    I had the same problem on my wife's phone.

    When I tried to choose certain contacts they were greyed out and were not selectable. What I found was that particular contact was linked back to her contact.

    Go to your contacts, edit the contact you want, scroll to the bottom and make sure it is not linked back to you. If it is unlink it.

    That fixed it for me. I have no idea how the contact go linked back to her.

  • by IrishCowboy,Helpful

    IrishCowboy IrishCowboy Oct 28, 2015 11:11 AM in response to LMCSR
    Level 1 (5 points)
    Oct 28, 2015 11:11 AM in response to LMCSR

    Figured this out.  In my case, it was Facebook linked contacts. 

    • Go into your Contacts
    • Edit the person you want to add as an emergency contact.
    • Scroll down to the bottom of the entry where it shows the "Linked Contacts" section.
    • You may see a number of link sources, including iCloud, Facebook, Outlook or others.
    • Assuming the contact info you want is in your iCloud contacts, tap on the entry labeled iCloud.
    • Tap on "Use This Name for Unified Card"
    • Go back into Health/Medical ID and you should now be able to select that contact successfully.
  • by Vanripsm,

    Vanripsm Vanripsm Nov 9, 2015 10:28 AM in response to IrishCowboy
    Level 1 (0 points)
    Nov 9, 2015 10:28 AM in response to IrishCowboy

    I was able to follow your instructions all the way down until the step "Use This Name for Unified Card"  I do not have this message to be able to tap on it.  Just like the other commenters,  I was able to add my daughter but not my husband as an emergency contact.  My husbands contact info is grayed out.

     

    Solved the problem by deleting all linked contacts to my husband such as Facebook and Gmail. Once his links were deleted I was able to select his name from Apple's Health App.  This is an obvious bug that Apple needs to fix for the next OS release.

  • by ceeray3,

    ceeray3 ceeray3 Dec 8, 2015 6:28 AM in response to Vanripsm
    Level 1 (0 points)
    Dec 8, 2015 6:28 AM in response to Vanripsm

    I went through everyone's solutions for being able to add one contact, but not another. This was the only one that worked for me. Thanks!

  • by NickFromTo,

    NickFromTo NickFromTo Dec 18, 2015 3:00 AM in response to IrishCowboy
    Level 1 (0 points)
    Dec 18, 2015 3:00 AM in response to IrishCowboy

    This should be marked as the right answer

    Thanks

  • by MWright54,

    MWright54 MWright54 Dec 28, 2015 10:15 PM in response to cprovost59
    Level 1 (0 points)
    Dec 28, 2015 10:15 PM in response to cprovost59

    This worked for me. Thank you!

  • by laurellegw,

    laurellegw laurellegw Jan 16, 2016 4:42 PM in response to IrishCowboy
    Level 1 (0 points)
    Jan 16, 2016 4:42 PM in response to IrishCowboy

    Almost correct, IrishCowboy.

    • Go into Contacts
    • Select your person
    • DO NOT go to Edit
    • Scroll down to LINKED CONTACTS
    • Select which iCloud contact you want to use (there are 4 listed for my husband)
    • NOW you will see a message in blue that says: Use This Name For Unified Card
    • Select that
    • Close Contacts
    • Go back to Health app
    • Now, when you "add emergency contact" it will take you back to Contacts and you can select that person
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